SHIPPING & HANDLING
Delivery delays due to COVID-19
We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse team are following strict safety protocols that are implemented to protect their well-being. These precautions may result in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that all orders are get to you as soon as possible.
Everything on the Zazano is printed just for you, so a lot of thought goes into the way each item is made and shipped. We work with a global team of manufacturers and shipping services to get your order from the site to your door.
1. Once you buy, we’ll send you an order confirmation email, with some important details like order number, order summary, total cost, and chosen shipping address.
2. Each item you order is custom made for you. Printing usually takes 1-3 business days. The type of product you order and your shipping address affect delivery time. Because of this, your order can sometimes come in different packages and arrive on different days.
3. Our products are printed and shipped from United States. Your order is shipped to your door. Or your office. Or wherever. When it’s on the way, you should receive a shipping confirmation email. Your our Shipping times and cost vary depending on where it’s going and are automatically calculated at checkout.
|Destination||Cost||Estimated delivery time|
$4.99 for first item*
$2.99 for second item onwards*
|3 - 10 business days|
$6.99 for first item*
$4.99 for second item onwards*
|7 - 15 business days|
* Extra shipping cost will be applied for below items:
- Heavy item (hoodie, sweatshirt) + $3.00
- Fragile item (mug, phonecase) + $1.00
Remember, we only ship in business days, excluding National Holidays.
If the product is not as described, we guarantee a 100% refund or a free replacement, you can request a free replacement or a full refund.
SHIPPING COUNTRY RESTRICTIONS
Due to international shipping restrictions, our products are not available for the following countries:
- North Korea
For more information or specific queries please contact our support team.
Orders sometimes are subject to customs or duty fees. The fees are governmental in nature and not charged by zazano. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
Please note: Customs clearance can significantly delay the delivery of these orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country's specific import requirements.
Shipping can be speeded up by:
- Complete and valid payment information (order by direct debit, credit card)
- Providing exact shipping addresses.
If you have problems with shipping please send to email: email@example.com